CallCenter.ba provides German-speaking and multilingual customer-service operations from Bosnia and Herzegovina and the Western Balkans for companies across DACH and Western Europe. Choose a dedicated outsourced team, combine front- and back-office processes, or use us to build a long-term regional operation.
We handle incoming customer contacts across phone and, where required, connected digital channels. Dedicated teams support your customers according to your processes, systems, knowledge base and defined service levels.
We support proactive customer communication where a trained service team can create measurable value, from follow-up and appointment coordination to retention, surveys and structured reactivation campaigns.
Extend your customer operation beyond the front line. Dedicated teams handle recurring administrative and transaction-based processes, data and document workflows, order-related tasks and case preparation according to agreed SOPs and quality controls.
Build your own nearshore customer-service operation without carrying the full setup risk from day one. StorsenDigital establishes and operates the team, processes and local operating environment during the agreed build phase. Once the operation is stable and the agreed transfer conditions are met, the team and operating structure can transition to your organization.
If you want full ownership from the start, we can support the setup of your own customer-service or back-office operation in Bosnia and Herzegovina, from company and location setup to recruiting, onboarding and initial operational support.
Service models
Tell us what you need and we’ll design a team and a plan around it.
Looking for a wider outsourcing partner? Explore StorsenDigital
